DELIVERY, RETURNS & REFUNDS
Grace Belgravia online store only offers delivery to UK residents. If you wish to make an international order, please contact the club. When you shop with Grace, we aim to have your items with you as soon as possible. Spa Gift Vouchers are sent via Royal Mail. There is no charge for this service.
All other items are sent with our delivery partner, DPD. All orders are tracked. Tracking details will be sent to you and you will be required to sign for receipt of the item(s).
Standard Delivery – £6.50
Provided items are in stock they will be shipped within 7 days.
Next Day Delivery – £10
Provided items are in stock, they will be delivered next working day. Orders must be placed before midday Mon-Thurs for next working day delivery.
Weekend Delivery- we cannot guarantee that orders will be delivered on a Saturday or Sunday.
Highlands & Islands – we deliver to most postal areas in the UK, including Northern Ireland, however geographical location and carrier availability may restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.
In the event that we are unable to meet estimated dispatch dates, we will notify you by email.
Collection at the Club
If you have chosen to collect your order from the club, this will be ready for collection after 2pm on the day following receipt of your Confirmation email. Please request your items at Grace Belgravia Reception, 11C West Halkin St, London, SW1X 8JL.
If you fail to collect your order within fourteen days of your order confirmation, your order may no longer be available for collection. For some items (for example food or other perishables), this period may be shorter. If you fail to collect your order within this period without notifying
us in writing that you wish to cancel the order and request a refund, you will still be charged.
Event tickets are sent via email. Please retain your email receipt as proof of purchase and confirmation of your booking. You will be required to present this upon arrival at the event. If you do not receive a confirmation email within 48 hours or before the event please contact the club.
Refunds and Returns
If for any reason you aren’t completely satisfied with your items, please contact our team within 14 days of receipt and we will help you in any way that we can.
You have 14 days to return your item(s) to ensure a full refund of the purchase price and standard delivery charge. Where discounts have been applied at purchase, you will be refunded the amount paid.
Any unwanted item, unless faulty, must be returned, undamaged and unused, in a re-saleable condition, with all original packaging and labels. We will not be able to refund or exchange any items that are not returned as new. If the order contained a free promotional gift, the gift must be included with the return.
We will endeavour to process your return as quickly as possible once we have received your parcel and in any event within 14 days of receiving your products back by post, or receiving proof from you that your products were returned to us. To return your order please contact our Reception team on 020 7235 8900 to organise the correct return method for your unwanted goods.
Refunds or exchanges requested after 14 days from receipt of your product(s) will be issued at our discretion. You must provide notice in writing within a reasonable period if the items are defective or do not comply with their description.
We must be given a reasonable opportunity of examining such items; and you (if asked to do so by us) are required to return such items at your cost.
We shall, at our option, repair or replace the defective items, or refund the price of the defective items.
In some instances we are unable to offer refunds or exchanges. These include, but are not limited to:
- Event tickets;
- E-vouchers and gift cards;
- Spa Packages;
- Perishable items; including Grace to Go and food deliveries made to order
- Products such as spa products and supplements which have had their protective seals or strips removed or damaged.
None of these terms are intended to diminish or restrict your legal rights under applicable consumer laws.
We shall not be liable for defective items or their failure to comply with descriptions in any of the following events:
- You make any further use of such items after giving notice of defect or fault;
- The defect arises because you failed to follow instructions as to the storage, use and/or maintenance of the products or (if there are none) good practice regarding the same;
- You alter or repair such products in any way, without our written consent;
- The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
- The items differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.