Thank you for choosing Grace Belgravia. In order to ensure that your appointment runs as smoothly as possible please read the following information prior to your arrival.
Arrival for Members
For spa appointments we kindly ask Members visiting Grace Belgravia to register at Club Reception 15 minutes prior to your appointment. For medical appointments please go directly to Grace Medical located at 11A West Halkin Street, London, SW1X 8JL.
If you’d like to speak with a member of the team over the telephone then please call us on (0)20 7235 8900, and our reception team will direct your call to the correct department.
Arrival for Non-Members
We kindly ask Non–Members visiting Grace Medical and Wellbeing Clinic to register at Medical Reception. Grace Medical’s main entrance is situated at 11A West Halkin Street, London, SW1X 8JL. On entry, please use the lift. Press M for Medical, situated on the Mezzanine Floor between Floors 1 & 2. On arrival to Grace Medical you will be welcomed by our dedicated Medical Receptionists and checked in for your appointment. New patients are requested to arrive at least 15 minutes prior to their appointment as they will be asked to complete a medical history form.
If you’d like to speak with a member of the team over the telephone then please call us on (0)20 7235 8900 Ex.2 and our Medical Reception team will be happy to help.
At Grace we understand that your time is valuable and so too are our appointments. If you are running late please contact us to let us know so that we can do all that we can to accommodate this where possible. Unfortunately, a delay of more than 10 minutes means we cannot hold the appointment for you so it will need to be rescheduled and you will be charged a late cancellation fee.
Please note we have a 24 hour cancellation policy. In the event of a no show or cancellation with less than 24 hours’ notice we reserve the right to charge the full and current rate of your treatment. Your credit card or direct debit mandate provided prior to your booking will be used to process cancellation fees or outstanding balances not settled on the day of your visit. If your appointment is a complimentary assessment, this will be forfeited and any future consultations will be charged at the full and current rate.
Should you wish to change or cancel an existing appointment, please kindly contact us at your earliest convenience by calling us on the Grace Medical number provided above.
If you have any questions relating to your appointment or care, or require any further information please do not hesitate to contact us.